Meet the team behind HarmoniqueCX
We're a small, focused team based in Nairobi. We build and operate HarmoniqueCX because we've seen firsthand how Kenyan businesses lose revenue to missed calls — and we know how to fix it.
Daniel K.
Founder & CEO
10+ years in telecoms and SaaS. Previously led product at a Nairobi-based fintech. Built HarmoniqueCX after seeing Kenyan businesses lose thousands to missed calls.
Victor N.
Head of Engineering
Full-stack engineer with deep VoIP and infrastructure experience. Previously built real-time communication systems at scale. Obsessed with reliability and uptime.
Brian M.
Operations
Operations specialist with a background in customer success and technical support. Ensures every customer is onboarded smoothly and nothing falls through the cracks.
Why local matters
Same timezone
When you call, we pick up. No offshore support queues. Real people in Nairobi, available when you need them.
WhatsApp-first support
We support you the way you support your customers — on WhatsApp. Fast, personal, no ticket numbers.
We understand your market
M-PESA payments, Safaricom networks, Kenyan business hours — we built for the realities of operating here.
Want to talk to us?
Get your free Reachability Score and we'll call you within 24 hours to walk through your results — face to face if you're in Nairobi.