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#EcommerceReachability
Built For E-Commerce Companies Who Refuse To Lose Another Customer
Case Study
Come Travel Kenya reduced missed calls from 40% to 20% in their first month.
Recovered 23 lost bookings that would have gone to competitors.
Businesses using call tracking typically recover 20–30% of previously missed enquiries.
E-commerce companies don't lose customers to competitors.
They lose them to hold music.
A customer with a question about their order calls your support line. Nobody picks up. They dispute the charge, leave a 1-star review, and never come back.
Support calls go unanswered.
Order issues, delivery questions, returns — customers call and get voicemail. They escalate to chargebacks and bad reviews instead.
No visibility on support quality.
How fast are agents responding? How many calls are being missed during peak hours? You don't know.
Returns and disputes cost more than the call.
A 2-minute call could save a KES 5,000 order. But if nobody answers, that order becomes a return, a refund, and a lost customer.
If you get 20 calls a day and miss just 3…
That's 1,095 lost enquiries per year.
At KES 5,000 per deal:
KES 3.2 million
in potential revenue — gone.
And you'd never know.
The system
Deliver Support That Keeps Customers Coming Back
Calls, chat, recordings, analytics — unified in one dashboard. Every customer heard. Every agent accountable. Every issue resolved fast.
No customer ever hears a ringing phone again.
Inbound calls ring all your agents simultaneously. First to pick up gets it. Nobody waits, nothing drops.
Missed call? WhatsApp fires in 60 seconds.
Automatic follow-up message sent to the caller. They know you saw them. They stay warm instead of calling your competitor.
After hours? Still captured.
Calls outside business hours get a professional message. Customer's number captured. Team notified instantly. The customer feels heard. You save the sale.
A dashboard that proves it's working.
Calls answered, calls missed, agent performance, revenue attribution — all live. You never have to ask "how are we doing?" again.
Accountability without micromanaging.
Who answered how many calls. How fast. How long. Coach your best, catch your worst — with data, not gut feeling.
Every call recorded. Disputes resolved in seconds.
Quality assurance without being in the room. Train new agents with real examples. Protect your business.
The top 1%
6 Reasons Why Top E-Commerce Brands Never Lose A Customer
They all have one thing in common: a system that captures every enquiry automatically.
They move fast
Because calls ring all agents instantly. First pickup wins. Average answer time: under 5 seconds.
They see everything
Because a live dashboard shows every call, every agent, every missed opportunity — in real time. No guessing.
They never let a lead die
Because missed calls trigger auto-WhatsApp in 60 seconds. After hours, callers get a message and the team gets an alert.
They trust their team — with data
Because the leaderboard shows who's performing and who's struggling. Accountability without micromanaging.
They know their numbers
Because every metric — calls answered, missed, pickup time, conversion — is tracked automatically.
They invest in systems, not chaos
Because they stopped relying on personal phones and sticky notes. Their business runs without them in the room.
Setup
We set everything up for you.
Your team just answers calls.
Call routing, recording, WhatsApp capture, agent setup, live dashboard — all configured by our team. Works with your existing phone numbers. No training, no disruption.
System live and capturing calls within 7 days or full refund.
HarmoniqueCX Helps E-Commerce Companies Keep Every Customer They're Currently Losing
We understand your business, build a custom strategy, and implement everything. Zero effort on your end.
Free · 2 minutes · see your results instantly
Every hour without tracking, enquiries are walking out the door.